Everything you buy from Character Brands is covered by our 30 day money back guarantee.*
Our 100% Money Back Guarantee gives you complete peace of mind. If for any reason you're not 100% satisfied with your products we will exchange them or provide a full refund for all returned products. No questions asked. You just need to notify us within 30 days of purchase.
We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries. You are responsible
for the cost of any returns.
To qualify for our money back guarantee the product must be returned unused, in original condition, unmarked and in its original packaging. Please allow up to 10 days for your refund to be processed. Our out going delivery charges will not be refunded.
Your refund will be made via the same payment method that you originally used to purchase the products.
*Excludes balloon bouquets, gift wrapping or personalised products as these cannot be resold. Our 30-day money back guarantee does not affect your statutory rights.